Refund Policy
Corvan Purchase and Refund Policy for online purchase
Please follow these steps to return your purchase to us:
1. Refund requests are subject to verification and approval by Corvan
2. Where applicable, customers may be required to return the product and provide supporting information such as proof of purchase, photos or videos of the product condition, serial number, accessories and packaging details.
3. Applicable transaction fees and/or platform fees may be deducted from the refund amount where applicable. Shipping costs and payment gateway charges (2% - 8%) will not be refunded.
4. Once a refund has been approved and the required bank details and supporting documents have been received, please allow up to 14 working days for the refund to be processed.
5. For returns under Corvan's 30-Day Money Back Guarantee, please refer to the Money Back Guarantee Terms & Conditions.
Warranty Exchanges
Any shortage, incorrect item, major product damage or defect on arrival must be reported within 48 hours of receipt by calling Corvan at 603-7728 8166 or via email to crm@corvan.com.my to request a warranty replacement. Customer is responsible for all shipping charges except in the event the shortage or incorrect item delivered is the result of Corvan’s error.
Warranty request on used product shall be covered under Product Warranty Terms and Conditions.
Items Purchased From Other Sellers If you purchased a Corvan product at a retail store or from Corvan’s authorized dealer, requests for returns for credit must go through your original place of purchase. Contact your retailer or visit their website for information regarding their returns policy.
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