What is your coverage area for same-day delivery?
Klang Valley, as below:
Bandar Baru Bangi
Petaling Jaya Utara
What is the cut-off time for same-day delivery?
3PM (Monday-Friday, excluding weekends and public holidays) for Klang Valley area only.
When will I receive the order if I place the order under same-day delivery after the cut-off time?
To use the same-day delivery service, order from 12am to 3pm. Orders received after 3pm will be delivered on the next working day (Monday-Friday, excluding weekends and public holidays).
What can I expect after placing the order under same-day delivery?
Before delivery is arranged, we will contact you from one of our fixed line number 03-772xxxx to ensure someone is available to receive the parcel at the provided delivery address. In the event you cannot be reached after 2 calls, the delivery will be put on hold until we receive your confirmation to proceed with the delivery, and delivery may be postponed to the next working day, until you can be reached.
Who are your delivery partners?
Our delivery partners include Lalamove and Grab. This list may increase without further notice.
What if there is no one to receive the parcel when the driver arrives?
If the driver has arrived at your location and no one is available to receive/pickup within 5 minutes from the driver’s arrival time, and/or you cannot be contacted or you have provided an invalid pickup address, the driver will continue with his route and your delivery will be cancelled. Subsequently, you can arrange for self-pickup or 3rd party pick up of the returned parcel from our Service & Sales Center in PJ, at your own cost.
What if the driver does not show up?
Please check that your delivery address is correct. Currently same day delivery is only within a limited area of Klang Valley. Goods will be sent only to the address provided by you in the ‘Delivery Address’ section at checkout. Customers are not allowed to change the delivery address after the order is confirmed. Please note that delivery address inaccuracies and/or discrepancies may result in order cancellation. You are advised to check the designated delivery area prior to your placement of any Order. We reserve our rights to cancel your order if our delivering partner is unable to deliver to your location.
What are the delivery times for same-day delivery?
Mondays to Fridays only (usually from 3PM to 7PM) excluding weekends and public holidays.
How do I track my same-day delivery?
We will provide you the tracking info upon confirmation of delivery arrangement.
Is self-pickup possible for orders placed by 3PM on Monday-Friday?
We do not allow self-pickup at this time due to COVID-19 SOP
We reserve the right to amend the terms and duration of delivery, including coverage area, without prior notice.
Same-day delivery cannot be guaranteed due to factors outside of our control, such as the lack of available drivers, locations not covered by our delivery partners, or natural disasters such as floods.